Why should I write?

My response to PC World customer services's request for me to put my complaint in writing:

Thank you for your response to my email of 23^rd December (not 24^th December as you state).

I am currently overseas, and therefore to write to you in Sheffield is problematic.

However, I would point out that I have had a series of responses to previous emails to customer services, none of them mentioning that I had to put my complaint in writing.

Further, I would point out that I have actually put my complaint in writing to John Browett.

For your reference, before sending another email going over old ground, I advise reading all previous correspondence in this case, which is available at www.pcworldletmedown.blogspot.com

Finally, I am not sure what the merit of putting the complaint in writing actually is, given that your previous response on 21^st December stated there was nothing that Customer Services could do, which is why I wrote to DSG’s customer services in the first place. However, it’s good to see that DSG’s customer services is as adept at dodging blame as you are – all one big happy customer unfriendly family.