PC World's further response

PC World Customer Services then decided to wash their hands of me:

Thank you for your email of 18 December 2007.

Having thoroughly read and noted the content of your e-mail, I apologise for the information given to you by the The Tech Guys. I am unable to assist you from here at Customer Services, as we do not hold the technical knowledge required. I suggest you contact our Technical Customer Service team on 0844 800 2080 or visit ww.thetechguys.com for further support.

I would like to apologise for the prolonged nature of your enquiries with our company. May I assure you that customer service is of paramount importance to us and I regret any additional time or expense you may have incurred in this matter.

Please accept my apologies that I am unable to assist you on this occasion.

Yours sincerely,

PC World Customer Services

To which I responded:

And so, to recap, the Tech Guys refuse to fix my computer but because it’s their responsibility to do so customer services will not deal with my complaint.

I am beginning to admire how good you all are at shirking responsibility. Having tried to blame Microsoft, British Telecom, me and the manufacturer of router, you are now blaming each other.

Here’s the thing. I am a customer (regrettably) of PC World. My computer does not work. The technical guys at PC World will not fix it. Now, I am beyond caring what they are and are not supposed to do. I have spent £1,200 on a computer that doesn’t work and as a customer I have asked for customer services to sort this out. Washing your hands of me does not resolve the issue, although I realise it is one more for the “resolved” pile in your management information.

Having failed to get a satisfactory response from the Tech Guys or from you I have forwarded the correspondence on to the new CEO of DSG; I will send this email exchange on as well to update him on the situation.