I have published this blog as a warning to others. Sadly, it looks unlikely that PC World will ever accept that my laptop has been faulty from day one and that my money should have been refunded. However, if you haven't yet bought a product from PC World then it is not too late to avoid the same problems. I would strongly urge anyone reading this to shop anywhere else.
I will keep this blog updated with any response from PC World, and if they suddenly become more responsive to me, the customer, I will make it clear. Any response from the CEO, good or bad, will be published.
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